Emergency Support Our Support Line service operates Monday to Friday, 9am to 4pm. Outside of these times, you can find support in a number of ways: Via the Bridgit button at the bottom right hand side of our website pages - chat and ask her questions (if you can't see Bridgit, check that you have allowed cookies) Via the Contact us button at the top of our website pages - we will respond to you on the next working day; Leave a message for us on 01933 677907 – we will call you back on the next working day Emergencies can happen, and you might need urgent help in your Caring role outside of our working hours. Depending on the nature of your emergency, our Care at Home team is one of the places that you can turn to for support. If you need urgent support in an emergency: Call 999 (Emergency Services) Textphone service 18000 - if you have a hearing or speech impairment When you are connected to 999, if you are in danger but can't talk on the phone: Press 55 if you have called from a mobile phone - you will be transferred to the police immediately Stay silent if you cannot talk and called form a landline phone - the police will be able to get your location from the landline Use this number when a serious offence is being, or has just been, committed; someone is in immediate danger or harm; property is in danger or harm; a serious disruption to the public is likely; in case of fire Call 111 (NHS Non emergency number) Text phone service 18001 111 Ask for an interpreter if you need one Call 101 (Police Non emergency number) Text phone service 18001 101 if you have a hearing or speech impairment 01933 427999 (Northamptonshire Carers Care At Home team) Care at Home & Out of Hours Emergency Carer Respite North Northamptonshire Council Customer Services: 0300 126 3000 Out of Hours emergency: 0300 126 300 www.northnorthants.gov.uk Access to care and support for the cared for person West Northamptonshire Council Customer Services: 0300 126 7000 Out of Hours emergency: 0300 126 7000 www.westnorthants.gov.uk Access to care and support for the cared for person Samaritans National telephone: 116 123 (free to call) Offers a safe place for you to talk any time you like, in your own way – about whatever’s worrying you. You don’t have to be suicidal. SHOUT Crisis Text line: 85258 SHOUT Crisis Text line - for urgent mental health support The Mental Health Number (Integrated Mental Health Hub) 0800 448 0828 A 24 hour telephone support service for people in Northamptonshire experiencing mental health problems, their carers, families and friends. Their service helps when you feel unsafe, at risk, or unable to cope without support. Provides emotional support, accepts referrals and works with those also already open to mental health services. Manage Cookie Preferences