Please click here for our response to Covid-19


Latest update on Coronavirus 

Northamptonshire’s Community Resilience Service has launched a new Coronavirus Support Line:

  • A new support line has now been launched to support the most vulnerable members of our community.

  • There are a large number of people across Northamptonshire who are currently in isolation for various reasons. These include individuals displaying symptoms of Coronavirus and those with existing health conditions, those who are pregnant or those aged 70 and above.

  • The new support line allows those who cannot leave their homes under current restrictions and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

  • The customer Service Centre at Northamptonshire County Council will be managing the helpline, ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

Approximately 1.5million people deemed 'extremely' vulnerable to Coronavirus have been issued letters regarding shielding and offering support to access essentials. These conditions are listed here. If this applies to you (or someone you care for) or you think it should apply, you can register for Government support here

As you will be aware, the Prime Minister has announced several measures to help fight Coronavirus which include social distancing. We are aware that these are especially difficult for Carers and we are making very challenging decisions. We have collated the official guidance below in hope that it helps with clarification especially in these rapidly-changing unprecedented times:


Social media is a great way of staying in touch with loved-ones when isolated but there is also plenty of mis-information in circulation. One such rumour is that Carers need an 'ID Card' in order to go out to shop etc - this is not the case so if you do have to go out, simply follow the official advice.

If you care for your loved one at home, try to put in place a contingency plan with friends, family or trusted neighbours, should you become unwell yourself.

In the contingency plan consider:

  • Details of names and addresses and any other contact details for the person you look after
  • Who you and the person you look after would like contacting in an emergency – this could
    be family, friends or professionals
  • Details of the medication that the person you look after is taking
  • Details of any ongoing treatment they need.
The Carers UK website has useful information on how to prepare a contingency plan and you can contact our Carers Support Line on 01933 677907 Monday - Friday 9am-5pm

How it Impacts our Services

Unfortunately, as a result of these measures our services will be impacted.

1. With immediate effect we need to cancel all group work, short breaks & gym service until further notice. This is in line with our approach of following official advice.
2. We will also be suspending home visits except for our regulated care team.
3. We are switching to telephone/social media support.
4. Our Northamptonshire Carers Support Line remains open on 01933 677907; Monday to Friday 9am-5pm.


We are rapidly exploring options as how best to help those we support during this difficult time and would welcome your ideas.

We are also working with partner organisations, including the NHS & County Council as to how best to respond to Coronavirus as a system and to highlight the needs of carers and those with care needs. Further information will be announced shortly.

Feel free to contact us should you have any queries.

The NHS 111 service have set up an online tool where you can check your risk of needing further advice or whether to self-isolate.

Last updated: 3rd April 2020